After-Sales Service

Product Service

We provide our customers with comprehensive prodcut after-sales support. if there are any problems, please contact our sales team as soon as possible, and our team will work with you to solve any problems. Please specify your sales order number when you contact us.

1. When the buyer receive the goods, please check the quality of the goods, and give us feedback within 48 hours! If not, we will not take any responsiblity of the loss or quality problem.

2. If you test the products and it does not work, please keep to contact us. we will make Satisfied with the order.

3. If the goods detained by the chinese customs, we will negotiate with the shipping agent to solve the problem about the compensation. But if the goods shipped out from China, If Accidentally lost goods or buckle off by customs oversea, we can not control it, we do not take the responsibility. Please understand.

4. Return and exchange: Return shipping costs are not reimbursed for simple refund and exchange requests. Customer should be responsible for all the charges of returning and reshipping. Dlix reserves the right to modify its exchange and return policy.

Promotion Service

For bulk purchase buyers and loyal buyers, if you have some promotion plan of our product, we would be glad to support you. You can try to tell us your plan.

How do we support?

Production of product brochures or flyers. The individual design of the product label or packaging. The model map of exhibition building and so on. We will evaluate promotion service for free or discount based on your order and service content. If you are currently only in the promotion, there is no bulk order, we will also calculate a discount price for your reference.

Our service is all-round. Providing good products is only the first step. It is the second step to give buyers a clear and clear after-sales service. Finally, we hope to help buyers to expand the market and promote products to achieve mutual development，create brilliant together.

In addition, we will be honored to hear your service suggestions.